Shipping Policy

At iPhone Store Ke, we are committed to providing our customers with a smooth and efficient shipping experience. To ensure timely and reliable deliveries, we have partnered with trusted third-party shipping companies. These companies have a proven track record of delivering packages securely and on time.

Shipping charges for orders from iPhone Store Ke will vary based on the shipping destination and the total weight of the products being shipped. The applicable shipping charges will be calculated and displayed during the checkout process, allowing you to review and confirm the cost before completing your purchase.

Great news for our customers within Nairobi’s Central Business District (CBD)! We are pleased to offer free delivery for all orders with delivery addresses located within Nairobi CBD. Whether you’re ordering the latest iPhone or accessories, you won’t incur any shipping charges for deliveries within this area.

The estimated delivery time for each order will depend on the shipping destination and the shipping method chosen during checkout. Once your order is confirmed and processed, you will receive a shipping confirmation email containing the estimated delivery timeframe.

We strive to process all orders promptly. Typically, your order will be processed within 1-2 business days. However, during peak seasons or special promotions, it may take slightly longer. Rest assured, we will do our best to keep you informed of any delays.

iPhone Store Ke currently ships within Kenya only. We regret to inform our international customers that we do not offer international shipping at this time. We hope to expand our shipping services in the future to serve customers worldwide.

In some cases, delivery may not be possible due to incorrect addresses, unavailability of the recipient, or other unforeseen circumstances. If a package is deemed undeliverable, our customer support team will reach out to you to resolve the issue and arrange for a re-delivery or refund.

If you have any questions or concerns regarding your order’s shipping status or any other shipping-related inquiries, please don’t hesitate to contact our friendly customer support team. We are here to assist you and ensure that your shopping experience at iPhone Store Ke is delightful from start to finish.